+91 70427 74598 info@zocales.com

Terms and Conditions

Agreement between user/ Customer and Zocales.com

Zocales Travels Private Limited operates Zocales.com web site.

LAST REVISION: 21-10-2017

PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY. BY USING THIS WEBSITE OR ORDERING PRODUCTS FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

This Terms of Service Agreement governs your use of this website, www.zocales.com, Zocales Travels Private Limited offer of products and service for purchase on this Website, or your purchase of products and service available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Zocales Travels private limited reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Indicating on the top of this Agreement the date it was last revised has made Zocales Travels private Limited will alert you that changes or revisions. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Zocales Travels Private Limited encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Zocales Travels Private Limited for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website. If you would like to print this Agreement, please click the print button on your browser toolbar.

Services Offered:

All the services Mentioned below are fully available on Zocales.com. ZOCALES Travels Private Limited is not responsible for any limited services being offered by our suppliers or operators of activities and tours

  • Outbound Holidays
  • Pre Package Tours
  • Adventure Activities
  • Hotel Stays

Booking T&C

Kindly review the “Booking Terms & Conditions” in each segment of service provided. These terms & Conditions will apply if you use our online booking services mentioned below on our website. Please go through the conditions carefully and if you accept them you can proceed with the respective booking

Each booking policy may differ from one activity, packages, adventures tours to another based on the operators.

Booking Policy

  • The booking policy of each and every activity or package may differ from one to another, as it completely based on that of the policies our Agents/ Suppliers/ Activity partners & tour/ Activity Operators
  • It is the responsibility of the Customer to ensure that all the fields/details in the booking form are filled accurately. The Company will not be liable for any loss arising to the customer whatsoever, whether direct or indirect, arising due to the Customer failing to comply with the specific instructions relating to the services being offered through the Company.
  • The customer agrees to co-operate with the Company during the delivery of the documents/ booking confirmations etc. and to make necessary payments on or before as all payments need to made in advance. In case the customer refuses to take delivery or make payment, the transaction shall not be completed and no confirmations of any kind will be provided, and only the customer is responsible for such actions
  • The Customer may also be required to obtain a Visa for certain destinations. Indian customers traveling abroad who may require any further information on passport or visa requirements, are advised to contact the Company at their E-Mail address
  • The booking would essentially be made for the registered user. In the case of multiple bookings, the registered user or the person making the booking must be one of the travelers. The credit card, if used to settle the payment, must be in the name of the registered user or the person making the booking.

Cancellation Policy

Cancellation includes cancellation by the customer due to any reason whatsoever including by reason of death, illness and detention of the customer or any relation of the customer.

  • Cancellation policies differ from one activity or package to another and it completely based on the policies of the operator.
  • Cancellation charges, if any, would be imposed at the time of confirmation of the booking
  • All amounts mentioned as part of cancellation policy of a certain activity shall be deducted in case of cancellations
  • Booking an activity is deemed as an acceptance of such cancellation policies.
  • All refunds will be provided based on the individual cancellation and refund policies.
  • The computation of the period of Notice of cancellation shall commence only when Zocales.com has received the request for cancellation.
  • In case of cancellation of an activity or tours or cancellation of complete package due to any kind of natural, Political, economic conditions etc. in the destination country, Zocales travels Private Limited will not be held liable or responsible and the customer has to comply with the agreed terms and conditions

 

Modes Of payment

100% advance payment is only acceptable, and only online payments of modes such as Credit Cards, Debit cards, Net banking and other payment gateways are allowed. For any information on the companies we work with as please check our payment information..

  • In case of payment through credit card, the credit card holder must essentially be one of the passengers/customers. In addition, the deliveries would be made only at the billing address of the credit card holder, as given in the credit card.
  • All payments to be made in INR. For any payments made by the customer directly to any of the agents such as additional activities, tips etc. in travelling country for any other personal expenditure is no way responsible.

Registration and account:

  1. You shall ensure that the Registration Data provided by you is accurate, complete, current, valid and true and is updated from time to time.
  2. Our company shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
  3. You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities that occur through Your Account, whether initiated by you or any third party. Your Account cannot be transferred, assigned or sold to a third party.
  4. Our company has the right to suspend Your Account with immediate effect after a specified time period or terminate Your Account with immediate effect, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way.
  5. Except for the Registration Data or any other data submitted by you during the use of any other service offered through Application (“Permitted Information”), our company does not want any confidential or proprietary information.
  6. In case you are unable to access Your Account, Please notify us immediately. We will not be liable for any unauthorized activity made through Your Account and shall not have any liability in case of Force Majeure Event.

General Obligations:

Zocales.com shall be accesses by you only for lawful purposes and you shall be responsible for complying with all applicable laws, statutes and regulations in connection with the use of our web site. Zocales.com is for your personal and non-commercial use and it shall not be modified, copied, distributed, transmitted, displayed, perform, reproduced, published, licensed, and you shall not transfer or sell any information, products or services obtained from Zocales.com. You shall not create a hypertext link to the Website or “frame” the Website, except with the express advance written permission of ZOCALES Travels Private Limited

Once you confirm to us that you are 18 years of age or over and that you have the legal capacity to enter into this Agreement with us, all information you provide in respect of your use of the service is true and accurate to the best of your knowledge and belief, you and you are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to ZOCALES Travels Private Limited. ZOCALES Travels Private Limited will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for booking tickets on this site.

User policy:

Unless otherwise specified, the ZOCALES Travels Private Limited web site is not for commercial use. It is specifically meant for personal use only. The user shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this site.

Description & content:

Although the company ZOCALES Travels Private Limited makes every effort to ensure that the description and content on each page of the site is correct, it does not, however, take responsibility for changes occurred due to human, data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, ZOCALES Travels Private Limited does not own or operate activities operators or agent companies and other suppliers and cannot therefore control or prevent changes in the published descriptions. Therefore, reserves the right to make such changes and in the event of you placing an order with us or choosing to avail of our services, the same will be communicated to you before the confirmation invoice is made.

Liabilities of Zocales

Since ZOCALES Travels Private Limited acts only as a booking agent, it has no liability whatsoever for any aspect of the arrangements between the supplier and the customer as regard to the standard of service. In no circumstances shall ZOCALES Travels Private Limited will be liable for the services provided by the supplier.

Third Party Sites

The ZOCALES Travels Private Limited web sites may contain links to other web sites (“Linked Sites”). The Linked Sites are not under the control of ZOCALES Travels Private Limited and ZOCALES Travels Private Limited is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. ZOCALES Travels Private Limited is not responsible for any form of transmission, whatsoever, received from any Linked Site. ZOCALES Travels Private Limited is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site or any association with its operators or owners including the legal heirs or assigns thereof.

Prohibition Against Unlawful use

As a condition of your use of the ZOCALES Travels Private Limited web sites, the user warrants that they will not use the ZOCALES Travels Private Limited web site for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by these terms, conditions, and notices. In addition the Site shall not be used in any manner, which could damage, disable, overburden, or impair it or interfere with any other party’s use and/or enjoyment of the Site. The user shall refrain from obtaining or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

Use of Communication Services

The ZOCALES Travels Private Limited web sites may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

2.Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

3. Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

4.Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

5.Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

6. Conduct or forward surveys, contests, pyramid schemes or chain letters.

7. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

8. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

9.Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.

10. Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

11. Violate any applicable laws or regulations for the time being in force in or outside India.

ZOCALES Travels Private Limited has no obligation to monitor the Communication Services. However, ZOCALES Travels Private Limited reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. ZOCALES Travels Private Limited reserves the right to terminate the users access to any or all of the Communication Services at any time without notice for any reason whatsoever. ZOCALES Travels Private Limited reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in ZOCALES Travels Private Limited’s sole discretion. The user should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable. ZOCALES does not control or endorse the content, messages or information found in any Communication Service and, therefore, ZOCALES Travels Private Limited specifically disclaims any liability with regard to the Communication Services and any actions resulting from the users participation in any Communication Service. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; User is responsible for adhering to such limitations if they download the materials.

Access Restriction and Termination of membership:

ZOCALES Travels Private Limited reserves the right, in its sole discretion, to terminate the access to any or all ZOCALES Travels Private Limited web sites and the related services or any portion thereof at any time, without notice.

 

Term & Termination

 

  1. Unless terminated in accordance with this Clause, these User Terms Zocales Travels Private Limited and You and is perpetual in nature upon downloading the Application.
  2. You are entitled to terminate the User Terms at all times by permanent deletion of the Application installed on Your smart phone / tablet, thus disabling the use by You of the Application and the Service.
  3. com is entitled to terminate the agreement at all times and with immediate effect for convenience without assigning any reason whatsoever. Additionally, Zocales.com is entitled to terminate the agreement at all times and with immediate effect (by disabling Your use of the Application and the Service) if You: (a) violate or breach any term of these User Terms, or (b) in the opinion of Zocales.com, misuse the Application or the Service. Our company is not obliged to give notice of the termination of the agreement in advance.

Payment:

ZOCALES Travels Private Limited reserves the right to charge transaction fees based on certain completed transactions using the Services. ZOCALES Travels Private Limited further reserves the right to alter any and all fees from time to time, without notice. The user shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services

Third Party Account information:

By using the Account Access service, the user authorizes ZOCALES Travels Private Limited and its agents to access third party sites designated by them or on their behalf for retrieving requested information, thereby appointing ZOCALES Travels Private Limited and its agents as their agent for this limited purpose. While registering the user will choose a password and is responsible for maintaining the confidentiality of the password and account. The user is fully responsible for all activities that occur while using their password or account. It is the duty of the user to notify ZOCALES Travels Private Limited immediately of any unauthorized use of their password or account or any other breach of security. ZOCALES Travels Private Limited will not be liable for any loss that may be incurred by the user as a result of unauthorized use of their password or account, either with or without their knowledge. The user shall not use anyone else’s password at any time..

Use of Services:

ZOCALES Travels Private Limited is responsible only for the transactions that are done by the user through ZOCALES Travels Private Limited. ZOCALES Travels Private Limited will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The user further warrants that they will comply with all applicable laws and regulations regarding use of the services. In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular ZOCALES Travels Private Limited web site, then these terms shall control.

Modification of T&C

Only ZOCALES Travels Private Limited reserves the right to change the terms, conditions, and notices under which the ZOCALES Travels Private Limited web sites Its is the responsible of the user to view these conditions regularly and failure to do will not make ZOCALES Travels Private Limited liable to it.

Limitation on use of information:

Unless otherwise specified, the ZOCALES Travels Private Limited web sites are for your personal and non-commercial use. The user may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the ZOCALES Travels Private Limited web site(s). 

 Proprietary Rights:

ZOCALES Travels Private Limited may provide the user with various content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. Any intellectual property rights and laws may protect this material. The user may use this material only as expressly authorized by ZOCALES Travels Private Limited and may not copy, transmit or create derivative works of such material without express authorization.

The user acknowledges and agree that they shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Use of these protected Materials, could subject the user to personal liability or criminal prosecution.

Grievances

If you have any grievance in respect of services provided by ZOCALES Travels Private Limited, please notify within 7 days of availing the service and zocales shall take all reasonable steps to redress the genuine grievance of the customer. Any information passed on beyond the said period of time will be disregarded

GENERAL

Entire Agreement. This Agreement comprises the entire agreement between you and Zocales Travels Private Limited and supersedes any prior agreements pertaining to the subject matter contained herein.

Effect of Waiver. The failure of Travels Private Limited to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.

Governing Law; Jurisdiction. This Website originates from the Jammu in Jammu & Kashmir. This Agreement will be governed by the laws of the State of Jammu & Kashmir, without regard to its conflict of law principles to the contrary. Neither you nor [Business Name] will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in State of Jammu & Kashmir By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.

Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Assignment. You may not assign your rights and obligations under this Agreement to anyone. Zocales Travels Private Limited may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.

TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.