+91 70427 74598 info@zocales.com

Zocales Privacy Policy

At Zocales, we are committed to protecting your privacy and as such follow strict procedures for storing and using your personal data. This Privacy Policy describes how we treat the personal information you provide to us (online, via phone, text, email or other correspondence) when you use Zocales’s products and services, why we collect it and how we use it to improve your experience. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our website.

In general, you can visit Zocales website without Revealing any of the personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.

It applies to:

  • Visitors to our website
  • People using our services, e.g. booking holidays or activities, requesting quotes, subscribing to our E-news, requesting brochures.

 

Personal Information

This refers to information that identifies you as an individual. With specific reference to booking/e-commerce transactions, Zocales collects the following personal information from you while transacting through Zocales:

  • Name and Sex
  • Phone Number
  • Email
  • Address
  • Credit Card/ Debit card/ Net Banking details or details of other payment platforms
  • Date of birth in case of child/ adults

When you contact us by telephone or email or use a form on our website e.g. enquiry, quote request, order a brochure, sign up to our E-newsletter or register for events and/or competitions or book a holiday with us. This information is used to help us provide you with service you have requested. We also store and use your personal data for future marketing purposes such as sending you brochures or other material about similar products that may be of interest based on preferences/interests you have expressed. You can opt out of receiving such communications from us at any time. We do not sell, rent, share, trade or give away any of your personal information.

 

Other Information collected and used on our website:

When you make a travel booking through this web site, certain of the personal data you provide will need to be passed to and processed and stored by relevant third parties, such as

  • Hoteliers
  • Insurance companies
  • In order for you to travel overseas, we may be required to disclose certain of your personal data to government bodies in other countries, such as those responsible for immigration, border control, security and anti-terrorism.  Even if it is not mandatory for us to provide information to such authorities, we may exercise our discretion to assist them where appropriate.

We may also share your information with selected third parties for the purposes described in this Privacy Policy, including: business partners, suppliers and sub-contractors for the delivery of the services you have requested; travel agents and other third parties who you book our services through;

  • Advertisers and advertising networks that require the information to select and serve relevant adverts to you and others;
  • Analytics and search engine providers that assist us in the improvement and Optimisation of our website and to personalize and tailor offers;
  • Third parties running customer surveys on our behalf;
  • Third party service providers we are using to provide services that involve data processing, including the sending of marketing and service related emails on our behalf;
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our booking terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We also collect and use information through platforms such as Google Analytics, on how our website is being used. The data is collected using cookies but does not personally identify you. It provides us only with aggregate data such as quantity of visits to each webpage, people’s browser types and operating systems and helps tells us where our web traffic has come from, i.e. which search engine or website.

 

Cookies

You can visit Zocales website without telling us who you are or revealing any personal information about yourself. Some of our web pages use “cookies” so that we can better serve you with customised information when you return to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. It also allow us to improve our Site or the way we provide our service to customers, or are used to provide you with information or offers from Zocales companies or third parties that may be of interest to you.

  • Session cookies expire when your browser is closed and are not stored. 
  • Persistent cookies are stored on your device beyond your browsing session to and remember your preferences for return visits. 

 

Third Party Web Sites:

Our site may contains links to and from the websites of other third parties. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or for these 3rd party websites. Please check these policies before you submit any personal data to these websites.

 

Data Protection:

The transmission of information via the internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this web site, therefore any transmission is at your own risk. Once we have received your information, we will take all reasonable steps to keep your personal data secure and to try to prevent any unauthorised access to it.  All information you provide to us is stored on our secure servers.

Zocales does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:

  • Customer name, address, phone number, traveller’s name and age are shared with applicable service providers like the tour/ Activity operators, hotels, etc., for the purpose of reservation and booking the services for the customer/traveller.
  • Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by Zocales, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing ‘Cash Back & Discounts’ and Charge Backs, if applicable.
  • Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user “opts-out” of such use. If you choose not to share this information, you can still visit the Zocales website, but you may be unable to access certain options, offers and services.

Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our site, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.

 

Marketing:

 If you are a recipient of our E – newsletters., the areas you click on within the email may be tracked to helps us to serve you with more timely future communications, better tailored to your interests using the unsubscribe link on our emails or by contacting us directly. 

We further use the information provided to us by you:

  • To provide you with marketing communications about products and services we feel may be of interest to you
  • To improve your experience of, and provide personalized offers on, our websites, mobile apps and other sales channels;
  • To ensure that content on our websites, mobile apps, search engines and third party sites is presented in the most effective manner for you
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • To make suggestions and recommendations to you and other users of our site about products and services that may interest you or them.

 

Surveys & Competition: You may receive email surveys from us asking you for demographic information (like their postal code, age, or holiday budget). This demographic and profile data is used to provide aggregate customers profiles to our marketing partners and to help us create a better service. 

In case of the competitions we run on our site, you may be asked to supply contact information, which is used to inform about competition updates such as notification of winners. Your details will be added to our mailing list to be used for future communications.

You may opt-out of receiving future survey mailings or out the competitions any time by notifying us.

 

Updating Privacy Policy

 This policy can change to meet the requirements of our business or changes in the Data Protection Laws. Changes will be updated on our web site.

 

By using this site, you signify your acceptance of these conditions.